Westpac Sign-In Keyboard Removal


Final Design + Implementation


To remove the existing out of date password keyboard originally implemented for security reasons to help customers log in faster and complete the jobs they require to do.

Hurdles & Challenges

With such a large change to an integral page of the customer experience all stakeholders had an opinion and advice to provide. Branding also were required to approve visuals & designs had to change depending on feasibility.

Lessons & SUccess

  • Involve brand at an earlier stage so as to allow them feedback and ownership

  • Customers praised the removal of an annoying component, but were shocked to see that the password length had not changed - required additional security assurance for customers.